30-Day Return Policy
You have 30 calendar days from the date you receive your item to request a return.
Eligibility for Return
To be eligible for a return:
- Item must be unused, unworn, and in the same condition that you received it.
- Item must be in its original packaging with all tags attached.
- Returns are only accepted for manufacturing defects or quality issues. We do not accept returns for reasons such as “change of mind,” sizing issues, or normal wear and tear.
Free Returns
If your return is approved due to a quality issue or defect, we will provide a free return shipping label. There are no restocking fees.
Non-returnable Items
Items marked as “Final Sale” or purchased with a promotional “all sales final” notice cannot be returned.
How to Start a Return
- Contact our customer support at info@thursdayboots.sbs with your order number, photos/videos clearly showing the defect or quality issue.
- Once approved, you will receive a prepaid return shipping label and instructions.
- Pack the item securely in its original packaging and affix the label. Drop off at the carrier’s designated location.
Return Address
7565 45th Ave SW
Seattle, WA 98136
United States
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval.
- Approved refunds will be processed within 1-2 business days.
- The refund will be issued to your original payment method (e.g., credit card, PayPal). Depending on your bank or payment provider, it may take an additional 7-10 business days for the refund to appear in your account.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item following the process above and place a new order for the desired item.